Terms and conditions

Paintball North Ltd at Harrogate Paintball Centre

Price

The prices of activities are as set out from time to time by Paintball North Ltd on the company's website at www.paintballyorkshire.co.uk, prices may also be displayed in printed literature, such as leaflets, and on noticeboards at the Harrogate Paintball Centre, however the current prices payable for any activity, which should be checked by the client at the time of booking, are those which appear on the website. Current prices, as displayed on the website, shall be applied at the time of booking and shall apply at the time service is delivered to the customer. Any price variations arising subsequently to those applying at the time of booking shall not apply to the booking in question.

Value Added Tax

All prices are shown inclusive of VAT at the prevailing rate. A VAT invoice will be issued on request.

Bookings and deposits

Bookings remain provisional until a deposit per person has been received. Provisional bookings will be held until 14 days before the event, thereafter Paintball North Ltd reserves the right to re-allocate spaces without notice.

For all activities other than tank battles, £10 deposit per person is required and must be paid at least 10 days prior to the event unless otherwise agreed. For tank battles the deposit is £200 per group of up to 8 players and £25 per additional player payable 14 days prior to the event.

In the event that more clients than the number booked wish to take part in an event, prior notice of at least one day is required at which time Paintball North Ltd will confirm whether the additional participants can be accommodated. Hence Paintball North Ltd cannot guarantee to accommodate prospective participants who turn up on the day without notice.

Payment

Clients may pay in full before their event day; otherwise clients must pay their balance on arrival at Harrogate Paintball Centre on the day of their event. Clients wishing to pay on invoice should contact Paintball North Ltd at least 7 days prior to the event day to make appropriate arrangements.

Method of Payment

Deposits and pre-payments in full: payment may be made by debit or credit card (online at www.paintballyorkshire.co.uk or in person or by telephone); in cash or by cheque on site; by cheque through the mail (please do not send cash by mail); or by BACS/CHAPS to Paintball North Ltd Account number: 27537560 Sort code: 30-93-91. An email confirmation of payment by debit or credit card will be sent if payments are made online, customer copy receipts for card payments by telephone will be held for the customer until the end of the event day. All other payments will be acknowledged by email or SMS.

Payments on the day of the event: payment may be made by debit or credit card, or in cash. In view of the end of the cheque guarantee card system, cheques will only be accepted on the day by prior arrangement with, and at the discretion of, Paintball North Ltd.

Purchase of additional goods or services on event days: clients purchasing additional goods or services, such as paintballs, pyrotechnics or additional events, during the event day must pay in full for such goods and services at the material time. Paintball North Ltd does not allow tabs or end of day payments for additional items except by prior arrangement.

NOTE: Payments made by credit card are subject to a card fee of £2.50 per transaction. Debit card payments attract no card fee.

Late Arrivals

Whilst Paintball North Ltd will do its best to accommodate late arriving participants, such participants and group organisers MUST be aware that their participation in the activity will be shorter such that the event finishes at the expected time. Participants arriving late for their session, in particular Tball (low impact paintball), will have to await a break in play before they may join in. No reductions or refunds will be afforded to late arriving participants. Clients arriving 30 minutes after their session start time may be regarded as having failed to attend and such monies as have been paid will be forfeit.

Cancellation and refunds

In the event of a cancellation with more than 14 days notice, deposits or full-payments are refundable subject to a £5 per person administration fee; alternatively clients may re-book the event on a later date subject to availability, in which case the administration fee would be waived.

With fewer than 14 days notice, deposits are non-refundable since Paintball North Ltd incurs expenses that cannot be recovered in the event that one or more clients fail to participate in the event. For example, should two participants from a booking of 14 people fail to attend, the deposits in respect of those two people will be forfeit.

With fewer than 14 days notice but more than one day's notice, full payments are refundable less the deposit and a further £5 per person administration fee.

No refund or alternative date will be offered to groups who have paid in full but who fail to attend on the day or who have not given more than 24 hours notice of their non-attendance.

In the event that some clients within a group fail to attend on the day of their event having paid in full, the whole of their payment will be forfeit, no refunds will be offered, although for paintball groups, a credit will be issued to the value of the players who have failed to attend LESS £10 per person (the non-refundable deposit element).This credit may be used for additional paintballs or pyrotechnics

Where a paintballing group has booked through a third party booking agency that has offered a number of free paintballs per participant, those free paintballs will only be issued to those attending. Hence, for example if Paintball North Ltd has been advised by the agency that 20 players are attending but only 10 participate, the non-attenders' free paintball will not be issued to those who are participating. 

NOTE: Where a refund is made to a credit or debit card, a card fee of £2.50 will be deducted from the refund.

Cancellation/postponement by Paintball North Ltd

In the unlikely event that Paintball North Ltd cancels an event for reasons that are within the company's control, clients will be offered an alternative date or, should no available date be convenient, a full refund.

There are circumstances beyond Paintball North Ltd's control that can result in events being delayed, postponed or cancelled.  For example, for safety and insurance reasons, Paintball North Ltd is unable to run events at its woodland site during high winds because of the risk from falling branches/trees, which may delay, shorten or terminate an event day. In such circumstances refunds will only be offered when no play/event participation is possible. In the event that, during the course of an event, weather or other conditions render an activity unsafe and Paintball North Ltd entirely at the company's discretion decides to discontinue the event, then a credit note will be offered for all or part of the cost of the event contingent on how much of the event had been run.

If an activity becomes unavailable, Paintball North Ltd will only offer an alternative activity or a refund of monies paid. No card transaction fee will apply to refunds arising as a consequence of such cancellations or postponements.

Cancellation or termination arising from inappropriate behaviour

Paintball North Ltd's Insurance and Consent Form specifies circumstances in which players may be excluded from participation, before or during events, because of inappropriate behaviours (for example, abusive language towards staff and/or other participants, being under the influence of drugs or alcohol, failure to comply with the terms of the Insurance and Consent form).  Exclusion in these circumstances is entirely at the discretion of Paintball North Ltd and its marshals. In the event of such an exclusion, no refund will be made of deposits or any other payments received by Paintball North Ltd.

Theft, Damage & Lost Property

Paintball North Ltd shall not be liable for any damage to - or theft of or from - property, including vehicles and customer lockers, of customers or anyone accompanying/delivering/collecting customers or visitors. Any lost property that is encountered by Paintball North Ltd will be retained for three months, after which time it may be disposed of. Paintball North Ltd accepts no liability for any property left anywhere on its premises by customers/parents/responsible adults or any other non-staff member: Anyone leaving property in whatever circumstances shall be wholly and solely for such property in whatever circumstances.

Force majeure

Paintball North Ltd shall not be liable for any refund or compensation arising as a result of conditions beyond its control including, but not limited to Acts of God, Government restrictions, wars, insurrections and/or any other cause beyond the company's reasonable control. Nor shall Paintball North Ltd be liable for any failure or delay in performance should said failures or delays be proximately caused by causes beyond the company's reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers. 

Compensation

In the event of any claim for compensation arising from a cancellation by Paintball North Ltd for reasons within the company's control, the limit of compensation payable shall be the amount paid at the time of cancellation by the affected client or client group for the event that has been the subject of the cancellation.

Other conditions

All participants must complete and comply with the Activity Insurance and Consent Form available as a pdf download from Paintball North's website (www.paintballyorkshire.co.uk). The form is also available on request from Paintball North Ltd as a hard copy. The requirements of the Activity Insurance and Consent Form also form part of Paintball North Ltd's terms and conditions. Adults signing the above forms on behalf of under-16 players are confirming, and taking responsibility for, a true statement of the participant's age and fitness to take part in their activity/ies.

Booking and/or participating in a Paintball North Ltd event at Harrogate Paintball Centre implies acceptance of all the foregoing terms and conditions.